Get in Touch with PES Energize
Questions Answered. 
Support Provided.

Q: What types of electrical service does PES provide for new construction?
A: PES Energize provides single-phase 60 hertz alternating current at nominal voltages of 120/240 volts and 120/208 volts, and three-phase 60 hertz alternating current where capacity is available.

Q: What new construction credits are available with PES Service?
A: In general terms, PES Energize shall provide electrical service for new construction subject to the following conditions:

The standard service furnished by PES for all classes of customers shall be single-phase, 60 hertz alternating at a nominal voltage of 120/240 volts. At the discretion of PES, single-phase service at a nominal voltage of 120/208 volts may be supplied.

Three-phase, 60 hertz alternating current may be furnished by PES where sufficient capacity in existing facilities is available.

PES has an upfront design and staking fee of $200. Aid to construction charges may also apply for new installations and upgrades to service, depending on service size and distance from PES facilities.These charges are based on PES operating policy 2-26.

Where multiple delivery points to a single customer are combined into a single metering point at the request of the customer, the customer shall either purchase and operate all facilities beyond the metering point or pay to PES a monthly equipment rental charge based upon the cost of the installed plant beyond the metering point.

Q: What are the new construction criteria for PES Service?
A: Each customer requesting electric service at a facility requiring a new overhead or underground installation shall receive an initial construction credit based on the facility’s class of service. The customer will be responsible for all calculated charges exceeding the amount of the construction credit. Also, the customer will be responsible for furnishing and installing an approved meter base and point of connection according to NESC, NEC and PES guidelines.

The per-class credit will be recalculated from time-to-time based on PES’ latest analysis of the average investment in distribution line and service installation per customer for each rate class.

Current credits are listed below:

Residential Service – $2,000
Commercial Service < than 15,000kWh and/or 50kW per month – $2,000
Commercial Service between 50kW and 249kW – $20,000
Commercial Service over 250kW – Refer to Power Contract

Q: How does fuel cost impact my electric bill?
A: Electricity generation costs can change due to varying fuel costs, such as those for coal and gas. Renewable energy sources do not have fuel costs but are only available some of the time. The rate and the amount of power you use, especially during temperature extremes, primarily influence your electric bill.

Q: How can I save money on my electric bills?
A: Simple actions like adjusting your thermostat, covering windows, and avoiding using heat-generating appliances during peak hours can save money. Visit the TVA EnergyRight website for more tips or to schedule a home energy evaluation.

Q: How can landlords ensure continuous power service between tenants?
A: Landlords can set up an Automatic Meter Transfer Agreement to ensure power remains on between tenants, with transfer fees waived. Contact our Customer Service Team at 931-363-2522 or fill out this form to initiate this agreement.

Q: What business services does PES offer for power service?
A: PES Energize offers HVAC studies, infrared scans, ultrasonic testing, lighting design, metering, power quality studies, water heating studies, wiring and electrical distribution equipment analysis, power factor and grounding/lightning protection studies, and demand-side management services through our Comprehensive Services Program. To initiate a request for one or more of these services, please reach out to Carlie Pendley at cpendley@pesenergize.com or (931) 363-7037.

Q: What energy efficiency rebates are available through TVA EnergyRight?
A: PES Energize and TVA offer rebates for residential upgrades like HVAC systems, duct sealing, water heaters, insulation, windows, and HVAC tune-ups. For commercial and industrial customers, incentives are available for upgrades like HVAC systems, LED lighting, electric forklifts, refrigeration systems, and more. Visit EnergyRight.com/residential/rebates and EnergyRight.com/incentives for more information.

Q: How do I download the SmartHub App to manage my power usage?
A: You can download the SmartHub App here.

Q: How can I review my power usage data on an iOS device?
A: You can learn how to review your power usage data on an iOS device by watching this video.

Q: How can I review my power usage data on an Android device?
A: You can learn how to review your power usage data on an Android device by watching this video.

Q: Where can I watch a video overview of the SmartHub App?
A: Watch the SmartHub Overview Video here.

Q: Where can I find the tree trimming policy for PES Energize?
A: You can download the Tree Trimming Policy here.

Q: How can I learn more about PES Energize’s renewable energy offerings?
A: Learn more about available renewable energy programs by visiting the following pages listed below:

Dispersed Power
Green Switch
Green Connect
Virtual Solar Education
Solar Calculator

Q: What are the recent updates on PES Energize’s fiber expansion projects?
A: We’ve completed fiber builds in several areas including Stone Creek, Flatrock, Poling Drive/Timber Ridge, The View/Rambling Ridge, Aymett Ridge/Ables, and Oak Grove. Customers in these areas can now sign up for our internet service. For ongoing projects, Phase 1 and Phase 2 are nearly complete, with installations underway. Phases 3 and 4 are progressing well, with expected completions by early 2025. If you live in these areas, you can add your name to the waiting list by emailing bbsupport@pesenergize.com.

Q: Did PES Energize receive state grant funds for internet expansion?
A: Yes, PES Energize received $23,161,638.53 from the Tennessee Emergency Broadband Fund (TEBF-ARP) to provide high-speed fiber internet to over 3000 residents in Giles County. The project will be completed in phases over the next three years.

Q: How do I set up a Roku device with my PES Energize internet?
A: To set up a Roku device, follow the step-by-step instructions in our How to Set Up a Roku guide.

Q: How do I set up an Amazon Firestick with my PES Energize internet?
A: You can set up your Firestick by following the instructions in our How to Set Up a Firestick guide.

Q: Where can I find the GigaSpire Router guide for my PES Energize internet?
A: The GigaSpire Router Guide is available here.

Q: How can I get answers to common questions about the PES EnergizeIQ App?
A: Check out the PES EnergizeIQ App FAQ for detailed information here.

Q: Where can I find the internet service disclaimer for PES Energize?
A: The Internet Service Disclaimer is available here.

Q: Is there a video that explains how to use the PES EnergizeIQ App?
A: Yes, you can watch the PES EnergizeIQ App Video for a comprehensive overview here.

Q: What telephone services are available for residential and commercial customers?
A: PES Energize offers Hosted PBX, SIP Trunking, and PRI services. Additional features include call waiting, call forwarding, three-way calling, speed dialing, selective call forward, call block, call return, anonymous call rejection, voicemail, and do not disturb. Contact us for more details on our service plans and features.

Q: Where can I download the new phone customer packet?
A: You can download the New Phone Customer Packet here.

Q: Where can I find the phone guide for PES Energize residential customers?
A: The Residential Phone Guide can be downloaded here.

Q: How do I access my residential phone account?
A: You can access your residential phone account by logging in here.

Q: How do I access my business phone account?
A: Business phone accounts can be accessed here.

Q: How do I access my PES Energize account?
A: Access your account by logging in here.

Q: How can I make a one-time online payment to PES Energize?
A: Make a one-time online payment by visiting this page.

Q: What payment methods does PES Energize accept?
A: You can pay your PES Energize bill via SmartHub:registered: online, the SmartHub:registered: app, in person at our Customer Service Office, by mailing a check, with major credit cards (Visa, Mastercard, Discover), through an auto-deduct program, at the PaySite Kiosk, by phone at 1-855-938-3592, or through your bank’s online payment system.

Q: What should I do if I’m having trouble paying my electricity bill?
A: Contact South Central Human Resources at (931) 363-5382 or the Giles County Help Center at (931) 363-8655 for support programs.

Q: How can I file a complaint with TVA about PES Energize services?
A: If you have an unresolved issue, visit tva.com/complaintresolution to learn more about filing a complaint with TVA.