Customer Service

PES strives to provide a pleasant customer service experience to all those interested in our services.  Our customer service staff is available Monday through Friday from 8AM to 5PM.  You can call us at 931-363-2522 or stop by our office at 128 S. First Street in Pulaski.  We are located at the intersection of First Street and Flower Street next to First National Bank.

If you have a question about your bill, we will be happy to explain your charges and provide additional information if necessary.  If you would like to add utility services, or change your existing services, please let us know and we guide you through the process. 

We do offer a Levelized Billing plan that provides a twelve-month rolling average payment plan.  You may also be interested in our convenient Online Bill Payment service or our Automatic Withdrawal program.  Please contact our customer service staff if you are interested in any of these programs.

If you, or someone you know, is having trouble paying for electricity or natural gas, you may contact South Central Human Resources at (931) 363-5382 or the Giles County Help Center at (931) 363-8655 and ask about their support programs.

Please feel free to download a summary of our Rules and Regulations. Or review the our complete customer policies using the links on the right.

Also, we offer a real-time map that displays the status of any current electric outages.  Please check out our outage status map to see the latest outage information.