Customer Service is Everyone’s Job at PES!


Providing outstanding Customer Service is the goal of every Team Member at PES. Whether we are working with you regarding your billing and payment or installing cable in your home, we are working hard to do everything that we can to make the experience a positive one. After all, we are your neighbors and friends right here in Giles County.

We also understand that paying for electric service and buying cable, phone and internet connections is expensive. We hope that you will take advantage of our tools to help you manage your power usage and to find the best packages for IPTV, phones and internet to meet both your needs and your pocketbook.

Our normal business hours are Monday – Friday from 8  a.m until 5 p.m. However, with our online SmartHub® App, you are able to manage your account 24/7 to watch your power usage, pay your bill or even report a power outage. And, we also know that, while it is rare, there are sometimes outages that effect both your power supply and sometimes your cable and internet service. Rest assured that  there is help available around the clock to get your life back on track if things aren’t working.

The website contains a lot of information that will help you decide how to pay your bill or to search for cable, internet and phone bundles and even apply for an account with PES and PES Energize. If you are building, you will find our required building specs and information about calling 811 BEFORE YOU DIG. AND we’ve loaded all sorts of information to help you decrease your monthly bill in our energy tips pages.